Welcome to our helpdesk.

You say:

"Someone sent me an important document by e-mail but it's not getting through."

Our Competitors say:

"The e-mail was quarantined due to a content violation policy (high risk attachment)."


We say:

"The e-mail had an attachment that was blocked for being suspicious."

If you need straight-forward, no-nonsense advice in a language you’ll understand, this is the place to find it.

The Team Metalogic Helpdesk allows you to access our Client Access Portal, online service and support management 24 hours a day, 7 days a week. You’ll also find a whole host of documents, articles and user guides to download and keep. If you can’t find what you’re looking for we can access your system remotely to investigate any problems.

You can call or email us with any issues, but by far the quickest way to get in touch is by logging a support ticket through our Client Access Portal.  Simply click on 'Helpdesk' on the top menu then select ‘Client Login’ and you’ll be able to view every call logged with us.

If you ever forget your password, don’t worry, you can reset it from the login screen or by calling us on 0345 521 0618.