Service & Support Documents
User Account Configuration Form
User Account Access Request
Hosted E-mail Security (HES) User Guide
Use the User Account Configuration form to notify us of any new starters, leavers or user changes within your organisation.
The User Account Access Request form is used when you need to obtain access to another users' account, documents or data.
The Client Portal User Guide explains how to login to the Team Metalogic Support Portal to raise and view support tickets.
The HES User Guide details how to register for and access your e-mail quarantine within the Trend Micro SPAM prevention service.
Terms & Conditions
Our Terms of Business detail the general terms and conditions under which we make the sale of goods and services.
We strive for excellence but in the unlikely event you feel the need to make a complaint our Complaints Procedure details the process.
All issues logged with our Service Desk are prioritised according the severity levels detailed in this Service Desk Priority Levels document.
The Service Provision Guide provides an overview of our engagement and expected service levels as your managed services provider.