Service & Support Documents

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User Account Configuration Form

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User Account Access Request

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Client Portal
User Guide

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Hosted E-mail Security (HES) User Guide

Use the User Account Configuration form to notify us of any new starters, leavers or user changes within your organisation.

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The User Account Access Request form is used when you need to obtain access to another users' account, documents or data.

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The Client Portal User Guide explains how to login to the Team Metalogic Support Portal to raise and view support tickets.

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The HES User Guide details how to register for and access your e-mail quarantine within the Trend Micro SPAM prevention service.

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Terms & Conditions
of Business

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Complaints
Procedure

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Service Desk
Priority Levels

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Service Provision
Guide

Our Terms of Business detail the general terms and conditions under which we make the sale of goods and services.

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We strive for excellence but in the unlikely event you feel the need to make a complaint our Complaints Procedure details the process.

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All issues logged with our Service Desk are prioritised according the severity levels detailed in this Service Desk Priority Levels document.

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The Service Provision Guide provides an overview of our engagement and expected service levels as your managed services provider.

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