Making sure we're hitting the mark when it comes to customer satisfaction is a top priority for us. That's why we publish real-time feedback information live on our web site.
We work with Customer Thermometer, a great organisation who help us gauge customer satisfaction (CSAT) and Net Promoter Score (NPS) in our continued effort to be the best we can be at delivering service excellence.
Whilst everyone makes mistakes, and we surely will from time to time, we hope that by publishing feedback from our clients in real-time we can show that not only do we really deliver great service, but we're not afraid to learn from criticism or negative feedback.
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