Making sure we're hitting the mark when it comes to customer satisfaction is a top priority for us. That's why we publish real-time feedback information live on our web site.

Customer Satisfaction

We work with Customer Thermometer, a great organisation who help us gauge customer satisfaction (CSAT) and Net Promoter Score (NPS) in our continued effort to be the best we can be at delivering service excellence.

Whilst everyone makes mistakes, and we surely will from time to time, we hope that by publishing feedback from our clients in real-time we can show that not only do we really deliver great service, but we're not afraid to learn from criticism or negative feedback.

Here's our Net Promoter Score...

Net Promoter ® and NPS ® are registered trademarks of Satmetrix Systems and Fred Reichheld

A Net Promoter Score has a scale from -100 through to +100. Any NPS score above 0 is 'good, it means that your audience is more loyal than not. Anything above 20 is considered "favourable". Bain & Co, the source of the NPS system, suggest that above +50 is excellent, and above +80 is world class.

And our Customer Happiness rating...

How our last 100 customer ratings looked...

And what they had to say about us...

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Customer Thermometer web site

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