Our Response Times
Any issues raised with our Service Desk are prioritosed according to the following triage matrix:
From this, we'll assign your issue a priority level from P1 to P5:
The priority level of your issue will determine our target response and resolution times as well as escalation procedures:
But don't worry, we're pretty good at exceeding expectation and our actual response times are industry-leading. In fact, we're so proud of them, we publish on the front page of our web site every month!
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