Easy switching

New customers often worry that switching their IT support provider means they must deal with a period of downtime, disruption, or various negative side effects while the new team ‘beds in’.

We make sure everything continues to work while we make the switch. We make switching your IT support provider to Team Metalogic a swift and painless experience.

Step 1 - Preparation

Our dedicated on-boarding team manages all aspects of the process; contacting and liaising with your old IT Support Provider, gathering all the required technical information and migrating all your systems over to us.

Your on-boarding specialist will arrange to carry out an IT audit visit at a time that is convenient for you. We will explain to your staff who we are, what we are doing and the best ways to contact us going forward. Your IT infrastructure will be thoroughly inspected and our monitoring software will be installed so we can proactively maintain your systems. At this point you’ll receive a welcome pack with all the information you need.

Step 2 - Collating information

Our service desk team will input all the necessary details into our internal systems which will include V.I.P. contact information, contract information and all the information gathered in the initial audit visit. This will allow our teams to find out detailed information about your IT infrastructure as and when they need it. You will also be given access to this information.

Step 3 - Making changes

After the audit visit, our team will begin to make any urgent required changes to the infrastructure, this would include installing or migrating new hardware. We will also gather any necessary information about other third parties you are using (e.g. broadband, line rental) and liaise with these companies if necessary. At this point we can begin supporting your infrastructure and providing helpdesk support to your users.

Step 4 - You're all set

Once all the changes and migrations have taken place, we will meet up with you again to provide you with our recommendations for your IT infrastructure. We will also answer any questions you may have, set your technology consulting and budget planning meetings and introduce you to your new account manager.

Protecting your data is crucial: any data lost or attacked compromises you and your organisation.

10 steps to cyber security

Passwordless authentication is any way in which a user’s identity can be verified without the need for a password.

What is passwordless authentication and is it right for your organisation?

Calum Challenger joined Team Metalogic at the beginning of 2021 in the role of Junior Service Desk Engineer. Since then, he’s excelled in his first few months with the company.

New team member, Calum Challenger, excels in first few months with Team Metalogic

Would you describe your workplace as modern?

Microsoft for the Modern Workplace

Wondering if we have the right solution for you?

We’d love to talk

Request a call back

About Cookies On This Site
We use cookies to personalize and enhance your experience on our site and improve the delivery of ads to you. Visit our Cookie Policy to learn more. By clicking accept", you agree to our use of cookies.