Step 1 - Preparation

Our dedicated on-boarding team manages all aspects of the process; contacting and liaising with your old IT Support Provider, gathering all the required technical information and migrating all your systems over to us.

Your on-boarding specialist will arrange to carry out an IT audit visit at a time that is convenient for you. We will explain to your staff who we are, what we are doing and the best ways to contact us going forward. Your IT infrastructure will be thoroughly inspected and our monitoring software will be installed so we can proactively maintain your systems. At this point you’ll receive a welcome pack with all the information you need.

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