Remote Support

To start a remote support session with one of our engineers simply follow these instructions to download a one-time access agent to your device.

 Starting the Session:

  1. Click the lifesaver icon below to download our one-time access agent to your device.

  2. Launch the downloaded program.
    It may be in your Downloads folder.

  3. Give the 9-digit number to our engineer when prompted.


Ending the Session:

When you want to end the support session, be sure to quit the program.

This ensures your computer cannot be remotely accessed any more until you download and run the program again.


TeamViewer Session:

If instructed by our Service Desk to download Teamviewer, please click here.


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