To be really great at what we do, we have focus on supporting a certain set of products and services.
We’d like to think we can help with everything :-)
However, the reality is, to be really great at what we do, we have focus on supporting a certain set of products and services.
We call this set of products and services our Recommended Technology Platform (or RTP for short).
Our RTP includes:
|Cloud Infrastructure||Microsoft Azure|
|Cloud Infrastructure||Microsoft O365|
|Operating System||Microsoft Windows Server|
|Operating System||Microsoft Windows 10 Pro|
|Operating System||Mac OS X|
|Office Suite||Microsoft Office Professional|
|Office Suite||Microsoft Office 365|
|Office Suite||Microsoft Office for Mac|
|Accounts Software||Sage 50 Accounts Professional|
|Accounts Software||Sage Accounts 50c|
|Accounts Software||Sage Payroll|
|Accounts Software||Xero Accounts|
|Accounts Software||Iris Accountancy Suite|
|Security Software||Trend Micro Worry Free Security|
|Security Software||Sentinel One|
|Firewall||Palo Alto Next Generation Firewall|
|Wireless Networking||Ubiquiti UniFi|
|Hardware||Dell Servers, Storage & Switching|
|Hardware||Dell Desktops & Laptops|
|Telephony||TML Horizon Hosted VoIP|
|Telephony||Polycom IP Handsets|
|Backup||TML Managed Online Backup|
We know that using our RTP, you will have a great experience with your IT and if any issues pop up – we’ll be able to fix them quickly and easily to get you back up and running.
We also 'eat our own dog food' by running our own business (and our other partners' businesses) on our RTP platform.
What if I need support for something not on there?
Just ask us!
We pride ourselves on our troubleshooting and problem-solving skills and we are more than happy to help where we can.
Just keep in mind that for products outside our RTP, it may take us a little longer to familiarise ourselves in supporting them (and we may need to pull in the help of the specific software provider or vendor where possible).
And if you ask us for something completely outside our skill and experience level and there’s a chance we could break something, we’ll help you figure out where to go to get the best help.
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Joshua joined the team last year as Service Desk Engineer and since joining us he’s gone from strength to strength within the company. At Team Metalogic we are committed to helping our colleagues grow and develop in order to excel in their careers, and Joshua is no exception.
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