Managed IT

As your strategic partner, we offer a range of managed IT services tailored specifically to benefit your business.

Think of us as an extension of your team. We work with you to understand your business goals and then align your IT to help meet these, all the while providing peace of mind and a high-value service.

STRATEGIC

Your Strategic IT Partner

Rather than simply being on hand if something goes wrong, we work to stay ahead of the game. At Team Metalogic, our proactive and extensive services exist to support and grow your business. We constantly monitor your systems using our suite of tools, and make proactive recommendations to improve your IT performance, before they become an issue.

And by constantly having your business goals as our focus, we bring you peace of mind and long-term value, knowing that the technology you are using is aligned to your vision and strategic objectives.

Our managed IT agreements offer a bundle of services that you can see listed below. We don’t cap your remote support hours (that’s right, they’re unlimited), and for a flat fee per user, you’ll benefit from an entire IT department, but with the closeness of an internal team.

Remote Service & Support

On-Site Engineers

24/7/365 Monitoring & Support

Preventative Maintenance

Strategic Advice & Guidance

Network Operations Centre (NOC)

Security Operations Centre (SOC)

Remote Service & Support

Our fully-trained and qualified team has a broad range of talents and technical skills that benefit you. We’re also supported by Microsoft and other leading vendors, meaning that we’re capable of solving any IT issue.

As part of Team Metalogic’s Continuous Professional Development (CPD) program, our staff are also continually upgrading their understanding and knowledge.

We provide you with expert industry-leading knowledge. Simply contact our service desk and we’ll be there to help.

We can resolve most issues without being in front of your device, meaning your computer downtime is kept to a minimum. We also don’t believe in capping your IT support hours – with our Managed IT Services package, your entire team gets unlimited remote support over the phone or via email.

 

We’ll respond within one business hour for critical issues, and within four hours for non-critical issues.

If anything does go wrong, simply give us a ring and we’ll evaluate the level of urgency and then start fixing it in the most appropriate time.

On-Site Engineers

We provide on-site support for problems that can’t be solved remotely. We include a set number of hours of on-site engineer time each month so you have the peace of mind of have boots on the ground when needed.

We don’t keep you waiting if you need us on-site urgently. For critical issues that require on-site support, our engineers will respond within one business day, usually same-day. And for any non-critical issues, we’ll usually be with you within just a few business days.

Our fast response time allows us to support you as best as possible and ensure we maintain the highest levels of uptime for you business.

24/7/365 Monitoring & Support

Business isn’t just 9-5 and neither are we. We provide monitoring and support for critical systems 24/7/365.

Using our advanced monitoring systems, we can identify issues day or night, and respond quickly. With our dedicated service and high attention to detail, you never have to worry about your business’ IT going down.

Should the worst happen in the dead of night, combined with our out-of-hours fixes and 24/7 Service Desk, we can fix it straight away.

Preventative Maintenance

Preventative maintenance is the best form of damage control. Your Managed IT agreement with Team Metalogic includes a monthly program of scheduled preventative maintenance.

This service means that we can solve problems before they impact you, and stop attacks or other mishaps from taking place.

We save you time, hassle and money, and enable you to concentrate on the important things – your business. The expert tools that we use for preventative maintenance are used around-the-clock to constantly protect and benefit your business.

Strategic Advice & Guidance

When you choose to partner with Team Metalogic you benefit from much more than ‘IT support’.

We want to bring value to your business, helping you to grow and succeed by firstly understanding your business goals and objectives, and then aligning the right techology to help you achieve them.

With regular calls between your Leadership Team and our Partner Success Team, you can keep us updated with what’s happening in your business. With this knowledge, and our detailed up-to-date awareness of industry developments and innovations, we can keep your business ahead of the competition whilst striving to deliver a ROI through mutual growth and success.

Network & Security Operations Centre (NOC & SOC)

In addition to our Service Desk, as a partner of Team Metalogic, you and your business benefit from the power of our Network Operations Centre (NOC), keeping your critical business infrastructure operational 24/7. Our 24/7 team, based in New Zealand, ensure assistance is on-hand to solve any problem, any time*.

As malware also doesn’t clock off at 5pm, we employ a Security Operations Centre (SOC), providing skilled cyber-security analysts 24/7/365 on-hand to investigate and remediate security threats whenever or wherever they happen.

* NOC services monitor and support critical network infrastructure as standard outside office hours. 24/7 support for users and workstations is available if required, extra charges apply.

STRATEGIC PARTNER

Your Trusted Advisor

Watch this short video to learn about how we support our partners with world-class service, industry-leading response and resolution times and valued strategic thinking.

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