Don’t settle for mediocre IT support
We’ve been working hard for nearly two decades to provide outstanding managed IT services to Swansea, South Wales and beyond. With that much experience, it’s safe to say that we know what we are doing.
To this day, customer service is our top priority. We put a heavy emphasis on a partnership approach as we believe the best way to get results is to work closely with our clients – acting as an extension of their business.
Outstanding customer service
Our commitment to our customers is at the heart of everything we do as an organisation. We know just how frustrating it can be waiting for an IT issue to be fixed and how it can ruin your whole work day. For that reason, we’ve got industry leading response times: any issues raised with us are prioritised depending on urgency, and our average response time to a request is just six minutes. This coupled with our highly experienced team members has seen us provide award winning managed IT services to clients since 2003.
Ready for a next-level managed IT service?
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What services do Team Metalogic provide?
Our comprehensive range of services is one of the reasons why we’re a favourite for managed IT services in Swansea.
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1. Cloud Computing Services
In this modern age, cloud computing enables your team to be flexible and agile. We can guide you through migrating over to the cloud or even from one cloud provider to another, in addition to providing your team with training so you can use it to its full potential.
2. Managed Security Services
We take cyber security incredibly seriously. We’ll discuss with you your needs and create a layered approach tailored to your organisation’s needs; anything from antivirus and malware protection to Cyber Essentials certifications.
3. Working with industry leaders
We work with only the best. Our partnerships with tech giants such as Microsoft and Dell is one of the many reasons why we’re one of the top 50 managed IT firms in the UK.
4. Remote and on-site support
We know you just want to get on with your work day, and reliable IT is crucial to that. That’s why we always aim to resolve any issues you have as soon as they arise. These issues could be anything from accidentally deleted files, to forgotten passwords, to internet connectivity problems. We’re able to fix a large majority of issues remotely to save time coming to you, but can also offer on-site support should the situation require it. We offer unlimited remote support to our clients during business hours because you never know when you’ll need it.
Take the next step on your journey with Team Metalogic
If you like the sound of the way we work, we’d love to hear from you.
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We’re an efficient, friendly team and once you’ve made initial contact with us one of our experts will be in touch with you to discuss your next steps. We’ll discuss your requirements at length and recommend the services we think you will benefit from, producing a tailor made service for our organisations to work together in harmony.
Why managed IT services?
IT support is just one single element of comprehensive managed IT services. The latter uses a proactive approach to constantly monitor IT systems, mitigating issues before they arise and to keep things running as smoothly as possible.
It’s safe to say that almost every business in every sector needs some level of IT support. However, the problem with the traditional model of IT support services is that you wait until an issue has occurred before contacting your provider and then you have to wait until it is resolved. This wastes your valuable time and resources, which could be spent on bettering your business. As a worst case scenario, IT issues could end up affecting your business in other ways such as losing valuable data, compromising your IT security or losing trust with customers.
A proactive approach
As a managed IT provider, our job isn’t simply done when the issue has been resolved. We will take an in-depth look to find the root of the problem then improve your systems, security and software to prevent these problems recurring.
When you invest in managed IT services for your business with a provider such as Team Metalogic, you gain a strategic IT partner who genuinely wants you to succeed. We’ll listen to you and provide you with the most suitable technology and strategic advice.
What sets us apart? The Team Metalogic way
We work hand in hand with our clients from the word go. We’re invested in you and your business, we want you to achieve your goals and having outstanding IT services is a big part of that.
When we start working together, we’ll discuss your plans and goals with you at length. your plans, goals and That enables us to advise you on the right services for your requirements and budget. We can make your internet connection stronger, your staff more IT savvy and your cyber security better. We’re always looking for ways to improve our clients systems and procedures; it doesn’t matter whether they’re brand new or we have been working together for years.
Your new strategic IT partner
One of our core values is to provide jargon-free advice and encourage honest, open communication as we believe that is the best way to build strong working relationships as well as mutual growth and success. To put it very simply: we want to help your business be the best that it can be.
If you want to join other local businesses and get the best managed IT services in Swansea, we’d love to hear from you.
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What Swansea business, Gower Chemicals have to say about Team Metalogic
“I appreciate that these are difficult times for us all, but your team have been excellent in keeping us working throughout. We hit a few problems along the way but each one was fully explained and handled in a very professional manner. Team by name, Team by nature – always so very professional with excellent response times, you provide a first-class service.”
Sharran Jones, Gower Chemicals
