Our commitment to service

Our unwavering commitment to service has always been at the heart of everything we do.

Our unique approach, coupled with right systems, people and processes has allowed us to excel in providing award winning service to our clients since 2003.

Industry Leading Response Times

Our response and resolution times continue to impress clients. You’ll always find our most recent response and resolution metrics on our home page but the real testimony to our success is the feedback we receive daily from our happy partners.

Minutes to Respond

Minutes to Resolve

Feedback & SLA Target Achievements

Our average partner happiness rating is consistently over 98% and we achieve >99% of all response and resolution SLA targets.

We’re immensely proud of this achievement, continuing to maintain and improve our response standards as we grow. We even publish all feedback we receive from our partners direct to our web site in real-time – click the button to below to see it now!

World-Class Partner Satisfaction

Using temperature style feedback requests on every interaction we have with our partners, it’s easy to get visibility on how we’re performing when it comes to service delivery and how happy our partners are with that service.

And by turning that data into the recognisable ‘Net Promoter Score’, it doesn’t take long to realise that we’re exceeding expectation day in day out with what’s deemed world-class levels of service delivery.

COMMITMENT TO SERVICE

Response Times & Partner Satisfaction

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