Don’t settle for mediocre IT support
We’ve been working hard for nearly two decades to provide high quality managed IT support services to Bristol, the South West and further afield. It’s safe to say that we know what we are doing.
One of our core values is providing outstanding customer service and we put a heavy emphasis on a partnership approach. We believe that the best way to get results is to work closely with our clients as an extension of their business.
Commitment to customer service
Our commitment to customer service is at the heart of everything we do and is what gets us up each and every morning.
We know that one of the biggest frustrations for IT users is when unforeseen problems crop up and put a stop to your workday. It’s frustrating, and waiting around for a fix can be even more so. That’s why we always work as quickly as possible to deal with clients' issues; our average response time to a request is just six minutes (an industry leading response time). Our outstanding service and our highly skilled staff has seen us provide award winning managed IT since 2003.
Ready for a next-level managed IT service?
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What services do Team Metalogic provide?
Our top-notch services are just one of the reasons why we’re a favourite for managed IT services in Cardiff.
We pride ourselves on jargon-free advice and clear, open communication: we believe it’s the best way to build mutual growth and success. To put it simply, we want to help you make your business the best it can be.
If you want to join other local businesses and get the best IT in Cardiff, we’d love to hear from you.
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1. Managed Security Services
Cyber security is no joke - we take it incredibly seriously. We’ll work in collaboration with you to create a layered approach tailored to your organisation’s needs; everything from cloud security, antivirus protection and Cyber Essentials certifications. We’re also able to provide awareness training for your team so that they can become an extra layer in your security defences.
2. Partnered with industry leaders
We work with the best! It’s one of the many reasons why we’re one of the top 50 managed IT firms in the UK. Our expert team are accredited by leading bodies in the industry and we work with technological giants such as Microsoft and Dell.
3. Remote and on-site support
We know you just want to get on with your day, which is why we aim to resolve your issues as soon as possible after they arise. These issues can be anything from accidentally deleted files to forgotten passwords to connectivity problems. We can solve a large amount of issues remotely to save time coming to you, but can always offer on-site support should the situation require it. We offer unlimited remote support during business hours, because you never know when you might need it.
4. Cloud Computing Services
Cloud computing allows you to achieve more with less and enables an agile, flexible workforce. We can work with you to transfer your data over to the cloud or migrate to a different cloud provider, and provide your team with training so that you can use it to its fullest potential.
Get started on your journey with Team Metalogic
If you like what you’re reading and want to get in touch, we’d love to hear from you.
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We’re a fast-moving team and once you’ve made your initial contact with us by phone or email, one of our experts will swiftly be in touch with you to discuss the next steps. We’ll chat about your needs at length and offer you the services we think you’ll benefit from, creating a tailor-made service for our organisations to work together in harmony.
Managed IT Services: The future of IT Support in Bristol
You’ll have heard of IT support, which is just one single element of comprehensive managed IT services. Managed IT services uses a proactive approach to constantly monitor IT systems – mitigating issues before they arise and keeping things running smoothly.
Almost every business needs some level of help with their IT. The issue with traditional IT support services is that you have to wait until an issue arises, then you contact your provider and have to wait until it is solved. This wastes your valuable resources and time, which you could be spending on bettering your business. As a worst case scenario this could also end up affecting your business in other ways, such as compromising your IT security or losing valuable data.
A proactive approach to IT services
As a managed IT provider, our job isn’t done when the issue has been fixed. We will look at it in depth and find the root of the problem, then improve your systems, software and security to prevent further problems recurring.
When you invest in managed IT services with someone like Team Metalogic, you gain a strategic partner who genuinely wants to help your business succeed. We will listen to you and provide advice, technology and security that’s best suited to your business.
What sets us apart? The Team Metalogic Way
We mentioned it before - we work hand in hand with our clients. We’re invested in you and your business from the get go: we want you to achieve your goals and having excellent IT services is a big part of that.
When we start working together, we will discuss with you at length your business plans, then will recommend the right services for your needs and budget. We can make your internet connection stronger, your staff more IT savvy and your cyber security stronger.
A strategic IT partner
It doesn’t stop after the first goal setting, though. Throughout your time as a Team Metalogic client, we’ll always stay on top of improvements to your systems and procedures.
We are committed to providing jargon-free advice and honest, open communication. We believe it’s the best way to build strong working relationships, mutual growth and success. To put it simply: we want to make your business the best it can be.
If you want to join other local businesses and get the best business IT support in Bristol, we’d love to hear from you.
Get in touch
What Bristol based WSC Group have to say about Team Metalogic
"Our business is heavily reliant on our IT systems and Team Metalogic have always been on hand to solve any problems which have arisen and go that extra mile. So much so that we consider Team Metalogic to not be an outsourced supplier but in fact an integral part of our business.”
Alex Sullivan, WCS Group
