Expert IT Support in and around Cardiff
Fed up with technical jargon and sub-par IT support services? We understand. At Team Metalogic, we work closely with clients in Cardiff and across South Wales to deliver bespoke IT services that deliver the best results for each specific use case.
We provide a fully-managed strategic IT department so you can focus on your business
From the simple day-to-day like on-boarding and off-boarding your employees, to full strategic thinking that helps align the right technology to your business needs and objectives – we’ve been right by the side of businesses in Cardiff for over two decades.
Don’t settle for less
At Team Metalogic there’s a heavy emphasis on partnership and outstanding customer service. We believe that the way to deliver the best results for clients is to work closely with them — to act as your strategic partner and become an extension of your business.
Our commitment to customer service is at the heart of everything we do and is what drives us forward. Any issues raised with us are prioritised depending on urgency, and our average response time to a request is just six minutes. It’s this service, in tandem with incredibly knowledgeable staff, that has seen us provide award-winning service to our clients since 2003.
Strategic Advice & Guidance
Much more than ‘IT support’, as your trusted partner we want to understand your business goals and objectives so that we can help align the right technology to them, enabling you to get where you need to be.
Partner Success Team
The more we know about your business, the better placed we are to provide strategic input that will actually help your business to grow. When you partner with us, you’ll have a dedicated Partner Success Manager aligned to and in regular contact with your own leadership team.
Technology Business Reviews
As well as regular calls with your Partner Success Manager, Technology Business Reviews provide a more formal opportunity for us to review the technology you are currently using as well as introduce new-to-market products and services that we believe are a fit for your business or organisation.
Training & User Education
We want your entire workforce to be maximising their use of the right technology and doing so safely. Through our innovative portal, users can access e-learning courses on a range of technologies from Microsoft Office apps through to Cyber Security Awareness and whether a beginner or expert user, there’s always something new to learn.
Technology is growing, and so is your business.
We’re always looking to improve the way we do things, that’s why we keep on top of the latest advances in technology so that we can provide the most up-to-date hardware and software to our partners.
We regularly undertake server upgrades, hardware and infrastructure overhauls, Wide Area Network (WAN) architecture, software licensing compliance, virtualisation, structured cabling, network security, office fit-outs and relocation.
In the majority of cases, we directly deliver the solutions we recommend with our in-house Project Engineers, but when we can’t do that, we’ll put you in touch with one of our trusted technology partners who can.
Upgrades & Overhauls
With a reliance on technology more so now than ever before, typical equipment life-cycles are 3-5 years depending on usage and user requirements. We can supply, configure and install desktops, laptops (including accessories & peripherals), servers, network infrastructure and cloud solutions through our dedicated in-house team of Project and Field Service Engineers.
Hardware & Software
Working with some of the world’s leading technology providers including Microsoft, Sage, Dell, Ubiquiti and more, we are at the forefront of developments and trends in IT and perfectly placed to advise on IT life-cycle management for your business, keeping hardware refreshed and your staff productive.
Governance, Risk & Compliance
In today’s cyber-security threat landscape every business, regardless of scale or size, needs to consider how they keep secure and protected from threats both inside and outside the organisation. Our range of ‘managed services add-ons’ provide multiple layers of solutions, supporting your governance, risk and compliance needs, whilst enhancing your cyber-security posture and remaining budget-friendly.
Managed Security Add-On
Our Managed Security Add-On provides ‘defence in depth’ to your organisation by adding multiple layers of detection and prevention against malicious attacks from outside your business, measuring the specific risks to your business and educating your users to minimise accidents happening on the inside.
In addition, by providing cyber-security enhancing tools and resources to users, we can enhance their own cyber-security posture sufficiently enough to make them effective as the ‘last line of defence’ against malicious activity – the ‘human firewall’ for your organisation.
Managed Compliance Add-On
Maintaining compliance against industry regulation, cyber-security best practices and internal processes is a challenge for most businesses. We make this easier by supporting you through Cyber Essentials and NIST Framework assessements as well as providing Employee Activity Monitoring and Data Loss Prevention mechanisms so you can remain safe in the knowledge that a remote or hybrid workforce remain compliant to your own standards, processes and policies at all times.
Managed Continuity Add-On
Your data is important. Protecting and recovering this data, should the worst happen, can often be critical. Our Managed Continuity add-ons provide you with fast, reliable and secure backups of your critical data wherever it might be stored; on-premise servers, M365, Azure, Google Workspace, AWS, even Xero accounting data!
Telecoms & Connectivity
Our complete business telecoms range of services provides versatility and flexibility through mobile and fixed-line services. These include business telecoms, telephone lines, call management and more.
Horizon Hosted VoIP
Horizon is your business telephone service that sits in the cloud rather than your office. Providing an extensive range of fixed and mobile telephone capabilities, it’s easy to access through a simple to use web portal.
What’s more, it’s incredibly flexible and scalable. You can choose to make and receive calls through a desk phone, an app on your mobile phone, a ‘softphone’ on your laptop PC, or even through the familiar Microsoft Teams app.
Internet Access & Connectivity
Now, more than ever before, staying connected is vital for business. We provide a range of high quality, reliable internet connection options to keep your business in touch with clients, suppliers and partners. From simple and cost-effective services like FTTC & FTTP connections, through to dedicated leased line services with speeds up to 10Gbps, we can offer the full range of connectivity options from the majority of network carriers, with the reassurance of it being fully managed by us.
Lines & Calls
Fixed line or mobile, inbound or outbound, we can provide a wide range of line rental and call services, allowing you to optimise your business communications whilst providing versatility and flexibility. From basic lines and non-geographic numbers right through to full contact centre solutions, our telecoms services are delivered by in-house telecoms-specific experts with the added value, skillset and support of our skilled technical service and project delivery teams.
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