New customers often worry that switching their IT support provider means they must deal with a period of downtime, disruption, or various negative side effects while the new team ‘beds in’.
We make sure everything continues to work while we make the switch. We make switching your IT support provider to Team Metalogic a swift and painless experience.
Our dedicated on-boarding team manages all aspects of the process; contacting and liaising with your old IT Support Provider, gathering all the required technical information and migrating all your systems over to us.
Your on-boarding specialist will arrange to carry out an IT audit visit at a time that is convenient for you. We will explain to your staff who we are, what we are doing and the best ways to contact us going forward. Your IT infrastructure will be thoroughly inspected and our monitoring software will be installed so we can proactively maintain your systems. At this point you’ll receive a welcome pack with all the information you need.
Our service desk team will input all the necessary details into our internal systems which will include V.I.P. contact information, contract information and all the information gathered in the initial audit visit. This will allow our teams to find out detailed information about your IT infrastructure as and when they need it. You will also be given access to this information.
After the audit visit, our team will begin to make any urgent required changes to the infrastructure, this would include installing or migrating new hardware. We will also gather any necessary information about other third parties you are using (e.g. broadband, line rental) and liaise with these companies if necessary. At this point we can begin supporting your infrastructure and providing helpdesk support to your users.
Once all the changes and migrations have taken place, we will meet up with you again to provide you with our recommendations for your IT infrastructure. We will also answer any questions you may have, set your technology consulting and budget planning meetings and introduce you to your new account manager.