Meet the Team

I’m the CEO here, that pretty much means I’m responsible for driving the business forwards and striving for growth and success… as well as dealing with all those problems and challenges that crop up!

I’m responsible for overseeing Service and Project delivery and making sure these areas of the company run as smoothly and efficiently as possible, offering help and guidance and adhering to customer SLA’s and ticket escalations where needed.

My role is to introduce our partners to modern telephony options fit for a modern workplace and the demands of a mobile and disparate workforce.

I am responsible for ensuring our partner’s needs are met and that they are getting value out of their strategic partnership with us. I am also responsible for growing the telecoms arm of the business; having used to be a telecoms engineer, I love to get involved with the telecoms projects.

I am responsible for managing the day to day running of the office, Partner Contracts, Billing, Internal HR/Payroll & ensuring smooth and efficient processes are followed when supporting all areas of the business.

I ensure that our billing process runs as smooth as possible, and any administration is done efficiently to help the service desk run as smooth as possible. When I’m not helping with billing you will see me keeping up the positive vibes in the office ensuring everyone is smiling and in good spirits.

I support all of our marketing from lead generation and digital campaigns to content across our website, social media, and partner platforms. I also bring professional photography and video to the team to help elevate our brand visually.

I keep a close eye on the service requests that come into us, making sure that tickets are effectively and quickly allocated to engineers, as well as supporting both the Service Desk and Projects Team with issue resolutions that require escalation or priority care.

I manage both cloud and on-premises environments for our partners. I specialise in optimising infrastructure performance, implementing scalable solutions, and introducing new technologies that drive efficiency and business growth. My focus is on delivering reliable, future-ready systems that align with our partners’ evolving needs.

As an IT Field Service specialist, I’m responsible for maintaining all hardware and software across the business, ensuring everything runs smoothly day-to-day. With many years of experience in hardware support and data recovery, I bring a practical, hands-on approach to solving technical issues quickly and effectively.

I have many years experience in computer networking. I run my own personal Proxmox cloud server and have developed enterprise applications using the .NET framework.

I have extensive experience working in one of the largest service desks in the UK. With a background in robotic engineering and app/web development, I enjoy creating innovative and user-friendly solutions to deliver exceptional service.