Let's help
To start a remote support session with one of our engineers simply follow these instructions to download a one-time access agent to your device.
Starting a remote support session:
1. Click the lifesaver icon below to download our one-time access agent to your device.
Download SOS Agent for
Microsoft Windows
Download SOS Agent for
Apple Mac
Download SOS Agent for
Apple iOS
Download SOS Agent for
Android
2. Once downloaded, launch the program.
3. Give the 9-digit number to our engineer when prompted.
Ending a remote support session:
When you want to end the support session, be sure to quit the program.
This ensures your computer cannot be remotely accessed any more until you download and run the program again.