How can the cloud help your business?
Today’s decision-makers are facing a rapidly changing digital landscape. The priorities for business are evolving, driven by three distinct pressures.
This is actually where the move to the cloud can be hugely beneficial. The main priority for decision-makers here then becomes to find the balance between what is managed internally and what is outsourced to a supplier and delivered as part of a managed service. Consider the core business processes where you spend most of your time fixing problems.
These are the things that you should think about transferring to another supplier. This will allow you to shift the burden of support to a third party.
In today’s digital workplace, the end-user dictates how they want to interact with the business. The main goal is, therefore, to make this as easy as possible, ensuring that all the applications and tools that workers need are accessible wherever they are, through a device of their choice.
This could mean implementing VoIP technology so that employees working remotely have access to the same corporate phonebook and features they have on their office phone on their mobile or via a desktop app. It could mean optimising all your systems so that they can be accessed through an online portal to make changes to user settings, rather than logging into an on-premise server or PBX.
Delivering the mobile experience employees demand not only boosts productivity, but it also raises the employer brand and reputation of the business.
A lot of time and resource is expended on managing suppliers. And if you’ve got multiple agreements for multiple services with multiple providers, then that drain on resources is only going to multiply.
Finding a provider that can offer everything you need under one roof will free up the time spent managing these relationships, helping you to focus on more strategic IT initiatives.
It is also easier to meet service requirements coming from within your business if you are dealing with one provider and their services are interlinked, or if their solutions can solve several business needs.
It can seem like an insurmountable task to balance supplier consolidation, technology change and facilitating mobile working, all at once. But the rapidly changing world of digital business will not wait for you to figure it all out.
It might be a good idea to consider a pilot scheme to outsource one of your business processes and trial improved technology, perhaps something like telephony or mobile, and establish the business case. You will be able to see first-hand how making the change will free up the extra resource to drive strategic technology initiatives in the organisation.
And if you choose a provider with a broad portfolio of solutions, you may be able to consolidate some of your other services with them later.
Louise Cryer | 02920 859048 | firstname.lastname@example.org
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