Our unwavering commitment to service has always been at the heart of everything we do. Our unique approach, coupled with right systems, people and processes has allowed us to excel in providing award winning service to our clients since 2003.
Our response and resolution times continue to impress clients. Our latest statistics show that support requests are typically responded to within 6 minutes and average resolution time within 36 minutes.
Our average survey response now ranks at 4.97 out of 5 and we have successfully achieved 99% of all response and resolution SLA targets. We’re immensely proud of this achievement, continuing to maintain and improve our response standards as we grow.
We’re proud of our achievements, most notably when we were ranked as one of the top 50 managed IT companies in the UK. Recognising the hard work and commitment to service.
We’re proud of our achievements to date, click here to see our full list of accreditations and awards (link to our accreditations page)
Our call management and ticketing system is provided by the worlds’ leading hosted IT business management software provider. Used worldwide by tens of thousands of companies in more than 50 countries, it means that we can benchmark our customers’ survey results against theirs.
Needless to say, the results are consistently exceptional, consistently ranking at least 7% higher than the global industry average.
Clear information reported each month helps us track our progress each month and share our results with you. Our monthly updates keep you informed of service interruptions, how we are managing them and our proactive tasks undertaken to keep you up and running.